Your comments or complaints

Coram Adoption wants all those who use our services to receive a courteous and professional response that is appropriate to people’s needs regardless of sex, sexual orientation, ethnicity, language, religion, age or disability.

We hope you will have no reason to complain.  However, if you feel dissatisfied with any aspect of the contact you have with us then we welcome the opportunity to rectify the situation. We take complaints seriously because they highlight any problems with our services and can help us to improve things.

How to complain if you're not happy with our services

  • Please talk to someone in the service first. 

  • Phone us (see contact us page) and make a complaint to a member of our staff.

  • Email our complaints officer at complaints@coram.org.uk

  • Write to Coram Complaints Officer, Coram Community Campus, 41 Brunswick Square, London WC1 1AZ

More information

If you want more information about our complaints procedure, please ask for a copy of the full procedure.

Taking your complaint further

If you feel your complaint has not been satisfactorily dealt with after going through our complaints procedure, you may contact the Office for Standards in Education, Children's Services and Skills:

Ofsted                                      
Royal Exchange Buildings            
St. Anne’s Square                       
Manchester                               
M2 7LA                                     
Tel:  08456 404040