Your comments or complaints
Coram Adoption wants all those who use our services to receive a courteous and professional response that is appropriate to people’s needs regardless of sex, sexual orientation, ethnicity, language, religion, age or disability.
We hope you will have no reason to complain. However, if you feel dissatisfied with any aspect of the contact you have with us then we welcome the opportunity to rectify the situation. We take complaints seriously because they highlight any problems with our services and can help us to improve things.
How to complain if you're not happy with our services
Please talk to someone in the service first.
Phone us (see contact us page) and make a complaint to a member of our staff.
Email our complaints officer at firstname.lastname@example.org
Write to Coram Complaints Officer, Coram Community Campus, 41 Brunswick Square, London WC1 1AZ
If you want more information about our complaints procedure, please ask for a copy of the full procedure.
Taking your complaint further
If you feel your complaint has not been satisfactorily dealt with after going through our complaints procedure, you may contact the Office for Standards in Education, Children's Services and Skills:Ofsted Royal Exchange Buildings St. Anne’s Square Manchester M2 7LA Tel: 08456 404040